Hosted Telephony

What is Hosted Telephony? 

Hosted Telephony is a Telephone System hosted centrally with extensions rented by the end user on a monthly basis and accessed over the LAN. This means that a company can take advantage of the features offered by the latest corporate phone systems such as call queuing, call recording, voicemail, auto attendant and lots of other telephony features  without the need for a large investment in hardware and telephone lines and the ongoing management and maintenance costs. You just need to pay very less price per extension per month to get your telephony infrastructure up and running.

Advantages of a Hosted Telephony

Hosted IP Communications is a fully hosted service wherein the infrastructure is located at the service provider’s central office and from there they provide manage IP telephony.

  • Always up to date
  • That lives in a secure environment
  • That grows with your business
  • Can move to another location

Large Enterprise Communications for a Small Business Price

In any company, good communication with clients, suppliers and fellow staff is critical. But most small businesses can’t afford to buy or maintain expensive premises based telephone systems. Our Hosted Telephony solution is the perfect small business communications solution. Our hosted telephony service is very cost effective and it has all the features of a high end corporate system. With our small business phone service, you’re not getting a small PBX with limited capabilities. Instead, you’re getting a feature-rich high-end PBX at very low cost. Here are some of the things you can do with our hosted service:

Reduce costs. With no hardware or software to buy or maintain, you save cost in many ways. There is no big capital outlay for a new system. You don’t have to hire and train someone to do phone support. You get all the high-end features you need without paying extra.

Get a professional presence. You can greet your callers with a custom, professional business greeting every time they call. They’ll know your company is a professional business. Advanced features like IVR and queuing will handle the calls efficiently, ensuring minimum wait times and correct routing.

Pay as you grow. Small businesses often start with a small telephone system and have to buy new systems as they grow – or else they pay too much up-front, trying to make sure their system will be big enough to handle future growth. Our hosted telephony phone system lets you start as small as you want and grow to unlimited size, while only paying for what you need.

Never ring busy. With a traditional PBX you often have to buy extra phone lines just to keep callers from hearing a busy signal. Virtual PBX customers just make sure every employee has a working phone (cellular, land line, or VoIP) and never worry about ringing busy. We’ve got a huge number of incoming lines, and we automatically allocate more lines to your business whenever you need them.

Get the features you need at a price that makes sense. Our hosted telephony system includes all of the major features you are likely to want and most are included without extra fees. Don’t settle for low-end voicemail or fax systems masquerading as a virtual phone system. Get your small business PBX service from the experts.

Advanced IP Phones.  Get the latest business quality IP phones that are feature rich and provide wideband audio and a host of additional features.  

ArabianITS Hosted IP telephony Infrastructure:

ArabianITS’s Hosted telephony infrastructure consists of the latest Cisco platform, Voicemail, Auto attendant system, and an IP Fax solution. Currently we are servicing more than 150 companies in Kuwait Free Trade Zone, Phases 1 and 2. Our data center is equipped with the latest equipments enabling us to provide telephony services seamlessly.

 

Cisco Unified Call Manager (CUCM)

Cisco Unified Communications Manager (CUCM) is the powerful call-processing component of the Cisco Unified Communications Solution. It is a scalable, distributable, and highly available enterprise IP telephony call-processing solution.

Cisco Call Manager supports very rich set of feature. Some of the features are define below. 

•Call Waiting

•Call Forward

•Call Park

•Call pickup

•Conferencing

•Meet-Me conference

•Shared lines

•Integration with MS Outlook

•Extension Mobility

•Personal Directory

•Corporate Directory

•Speed dials.

 

Voice Routers:

We have full set of Cisco voice routers with the combination of different protocol types. Current we are working on three set of gateways, SIP Gateways, H323 Gateways, and MGCP Gateways. All the  routers support the voice interfaces like E1 (PRI), FXO, and FXS.

IP Fax

IP Fax is an easy-to-use; easy-to-manage fax and electronic document-delivery solution that helps enterprises integrate voice, fax, data, and desktop applications for powerful IP communications. Companies using the IP Fax can efficiently and securely send and receive documents through fax, email messages, print devices, or the Internet. The Fax Server

• Increases employee productivity by automating fax delivery of user-created documents

• Reduces costs by eliminating manual faxing, paper, phone lines, and fax machines

• Improves customer service by providing secure, confirmed, and immediate document delivery

 

Voice mail and Auto Attendant

Voice mail is a feature-rich voice and unified messaging platform based on the Linux Unified Communications Operating System. With voice mail service, you can access and manage voice messages in a variety of ways, using your email inbox, web browser, Cisco Unified IP Phone, smartphones, Cisco Unified Personal Communicator, and more. 

 

Our services Include.

1.E1 ISDN PRI

We have enough infrastructure in place to provide our customers with ISDN PRI  over copper and fiber. The best part is that one does not need to buy a full 30 channels PRI, but can just take the channels as per the requirements which can be scaled up as needed. 

 

2.Managed IP telephony extensions.

We provide full range of hosted Cisco IP telephony. You just need to inform us the number of extensions and we can commission the services within a matter of no time thereby ensuring no delays in communications. 

 

3.Auto attendant services

Voicemail and Auto Attendant services is another service which comes as part of the package in the Hosted IP Telephony services.

4.IP fax 

The IP fax is a revolutionary solution which we provide without the hassles  of analog lines. The fax comes directly comes to your email and from the web portal of IP fax service you can  directly send a  fax to any  fax machine.